Privacy Policy

Thomas Price and Partners (“We”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the General Data Protection Regulations (the GDPR), the data controller is Thomas Price and Partners Chartered Surveyors of The Firlands, 9 Orchard Close, Aylburton, Lydney, Gloucestershire, GL15 6EA.


Information we may collect from you


We may collect and process the following data about you (this list is non-exhaustive):

  • Personal Identifiable Information (names, email address(es), postal information, Date of Birth);
  • Information that you provide by filing in forms via our website (our site).  This includes information provided at the time of registering to use our site, subscribing to our services, posting material or requesting further services;
  • If you contact us, we may keep a record of that correspondence;
  • Surveys completed for research purposes;
  • Details of transactions carried on through our site;
  • Details of your visits to the site;
  • Financial;
  • Restricted/Sensitive;
  • Confidential;
  • IP address(es).


Where is the personal information collected from?


In addition to the list above, personal information may also be obtained from:

  • yourself
  • next of kin
  • spouse / partner / family member
  • business associates
  • Employers
  • Direct communication and correspondence in order to provide you with professional services;
  • Via our website;
  • At marketing or recruitment events (event feedback/surveys; prize draws, raffles).
  • “trusted” sources including Government / Land Police registers; credit / default agencies; Financial Institutions (Banks, Building Societies, Loan Agencies, Credit Card companies)
  • Insurance Companies
  • Law Firms
  • Health providers
  • Through consent to third parties disclosing information about you to us that they have collected


Who has access to this information?


Certain Data will be required to be held and processed to enable us to provide you with the service contracted to do.  Our staff will be authorised to access your data, where there is a legitimate need to access the same.

It may be necessary to share your information with third parties, for example, our Site host provider, software providers, case management systems and electronic communication providers (this list is non-exhaustive). Where it is necessary to share the data, we will only disclose information that is required or necessary.  We shall have contracts in place with all such third parties requiring them to keep the information secure and not to use the information for their own purposes.




Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our site and allows us to improve our site. You can set your browser to reject cookies if you so wish.  This may however restrict your use of our site, and other websites.


Governing Law


The GDPR: Article 6.1(b) (the Regulation) provides the legal basis for processing client information and data where a client engagement and relationship exist.  The Regulation provides that the processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract, and Article 6.1. (f), it is in the legitimate interests of the data controller or a third party.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Social Media


Any social media posts or comments you send to us (on our Facebook page, Twitter, Instagram or LinkedIn) will be shared under the terms of the relevant social media platform on which they are written and could be made public.  Please be advised that other people, not us, are in control of these platforms.  We are not therefore responsible for this kind of sharing.  As such, we would recommend that you review the terms and conditions and privacy policies of all social media platforms that you use.


Uses made of the information


We use information held about you in the following ways:

  • Performance of a contract and business relations
  • Legitimate interests – which include Fraud, risk assessment, due diligence, updating customer details, lettings, tenancy applications, property management.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from the service provided between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.


Disclosure of your information


We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Thomas Price and Partners or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Thomas Price and Partners, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


How long do we retain personal information?


We will only hold your personal information for as long as it is required taking into account the nature of your contract with you and the requirement of our Governing Body and Insurers, where we have a formal engagement with you.

Where we do not have a formal engagement with you, and you have provided your personal information and data through our site, or other marketing channels, we shall retain your personal information on our database, subject to your right to unsubscribe or be forgotten at any time (see below).


Under the GDPR you have the following rights:


Right of Access


Subject to a number of exceptions, you have the right to know what information we hold about you.


Right to Rectification


If you feel that information held by us about you is incomplete or inaccurate, then you have the right to have the information corrected 


Right to Erasure


In any of the following circumstances, you have the rights to ask us to delete the personal information we hold about you:

  • You consider that we no longer require the information for the purposes for which it was obtained;
  • We are using that information with your consent and you have withdrawn your consent (see Withdrawing Consent);
  • You have validly objected to our use of your personal information (see Right to Object);
  • Our use of your personal information is contrary to law or other legal obligations. 


Right to Object (legitimate interest)


You have the right to object our use and processing of your personal data on the grounds of legitimate interest, for direct marketing.

Unless there are compelling legitimate grounds for us to continue, we will stop processing your data on the basis of legitimate interest.

We will stop processing your data for direct marketing purposes as soon as we receive your objection.


Right to Restrict Processing


In some circumstances, you have the right to restrict our processing of your data, for example, when there is a question as to the way in which we are using your personal data.


Right to Data Portability


Subject to the terms set out in our Terms of Engagement where a formal client relationship existing, you have the right to obtain and reuse your personal data for your own purposes.


Automatic Processing


Please be advised that we will not make any decision regarding you by purely automated means.


Withdrawing consent


You may withdraw your consent for us to use your personal data at any time.  We will thereafter stop using your personal data and information for the purpose(s) which the consent was originally given.


Changes to our privacy policy


Any changes we may make to our privacy policy in the future will be updated and, where appropriate, notified to you.

Please contact us by emailing tom@ if you wish to exercise any of these rights.

This Privacy Notice was last updated on the 1st July 2018.




Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to